An error occurred while processing your request.

Error Message: Stale Request

You may see this error if you used the Back button on a secure site or if you bookmarked the login page instead of the actual website.

If you logged in with Secure Connect, this often happens when the login doesn't finish within two minutes - for example, if a browser reopens old tabs and starts a login in the background without you noticing.

To fix the issue, start the login again by going directly to the website using your bookmark or by typing the URL in the address bar.

Need assistance? Contact the IT Service Desk at (607) 255-5500 or use one of the other contact methods found on the Support page. It will be helpful for you to share the URL of the website you're trying to access and, if possible, the content of this error message when you call.